[AI]■ STORY TIMELINE
BRITISH GAS CUTS 1,300 JOBS, PIVOTS TO AI CHATBOTS
Centrica, owner of British Gas, is eliminating 1,300 call centre positions while deploying AI tools, with the CEO claiming customers prefer chatbots to human staff.
The Guardian — Technology+0m
CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins The own…