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MICROSOFT HALTS KB5002907 UPDATE OVER OFFICE LICENSE WIPEOUTS

INDUSTRY DESK■ 1 MIN READ
SAT, SEP 26, 2026

■ AI-SUMMARIZED FROM 1 SOURCE ▸ TIMELINE

Microsoft has paused rollout of the KB5002907 update after reports that it deactivated or removed perpetual Office 2016 and Office 2019 licenses from user systems.

The problematic Microsoft 365 update triggered widespread complaints from users whose Office installations were either deactivated or entirely removed following the patch. Affected users reported losing access to their perpetual licenses—standalone Office versions purchased outright rather than subscription-based—with some experiencing complete uninstallation of the software. Microsoft suspended the KB5002907 rollout to investigate the issue and prevent further license disruptions. The company has not yet confirmed the root cause or provided a timeline for resolution. Users with perpetual Office licenses have been advised to hold off on installing the update until Microsoft releases a corrected version. This incident follows a pattern of update-related issues affecting Microsoft 365 users in recent months, raising concerns about the reliability of the company's patching process. Affected customers should check their Office activation status and avoid installing KB5002907 until Microsoft confirms the issue has been resolved.

■ SOURCES

► Bleeping Computer

■ SUMMARY WRITTEN BY AI FROM THE LINKS ABOVE

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