NEARLY 30% OF AMERICANS USE AI FOR HEALTH INFO

Beyond speed, Americans use chatbots for specific health tasks. Twenty-five percent leverage AI to identify potential causes of symptoms, while 22% cite cost savings as a primary reason for using the technology. Common uses include making diagnoses, learning about lab results, and understanding treatment options. The survey indicates nearly all chatbot health users consider the information they receive useful. The findings underscore a significant shift in how Americans approach health information. AI chatbots offer instant access to medical knowledge without the wait times or expenses associated with traditional healthcare consultations. However, the data highlights a growing disconnect between AI usage and professional medical consultation. While chatbots provide convenient information, they remain unregulated sources without the accountability of licensed physicians. Pew's research captures a moment of rapid AI adoption in healthcare, demonstrating that accessibility and speed have become major factors in how Americans inform themselves about their health.