NHS DEPLOYS AI TO TRIAGE PATIENTS VIA APP

The AI tool will assess patient symptoms and determine whether they need a GP appointment, pharmacy visit, or A&E attendance based on condition severity. The technology aims to improve patient flow by filtering cases before they reach general practitioners, potentially reducing GP workload and wait times. Patients will input their symptoms into the app, where the AI algorithm will provide triage recommendations. The initiative is among several digital upgrades the NHS is implementing to modernize its infrastructure. The deployment addresses ongoing pressures on general practice and emergency services across the health system. Rolling out across England initially, the system represents a significant shift toward digital-first patient interactions. The NHS has not disclosed specific timelines for full national implementation beyond the stated year-long pilot targeting 200,000 patients.