:

OPENAI MISSES USER AND SALES TARGETS

AI DESK2 MIN READ
TUE, APR 28, 2026

OpenAI failed to meet its own goals for user acquisition and revenue generation, raising internal questions about whether the company can sustain its massive spending on AI infrastructure, according to the Wall Street Journal.

The missed targets represent a significant concern for OpenAI as it grapples with the costs of maintaining and scaling its AI systems. The company has invested heavily in computational resources to support ChatGPT and other products, but growth in both user numbers and sales has not kept pace with internal projections. The shortfall highlights a critical challenge facing AI companies: the gap between infrastructure spending and revenue generation. OpenAI's operational costs have ballooned as it expands its computing capabilities, yet the company struggles to convert users into paying customers at the expected rate. The timing of these missed goals coincides with broader questions about the sustainability of AI companies' business models. OpenAI, which operates ChatGPT Plus as a subscription service alongside free offerings, faces pressure to demonstrate that its user base can generate sufficient revenue to justify continued heavy investment in infrastructure. Internal teams at OpenAI have expressed concerns that the company may not be able to maintain its current spending trajectory without achieving stronger revenue growth. The situation underscores tensions between the company's ambitious technical roadmap and the financial realities of operating at scale. OpenAI has secured significant funding from investors including Microsoft, but the company ultimately needs to prove it can build a sustainable business model. The missed targets suggest that path may be more challenging than initially anticipated. The report does not specify by how much OpenAI missed its targets or provide details on the company's current user base or revenue figures. OpenAI has not publicly commented on the WSJ report.

■ MORE FROM THE BIG TECH DESK

Apple is reportedly redesigning the iPhone interface around a redesigned Siri. The overhaul marks a significant shift in how the voice assistant integrates with iOS.

MAY 29Industry Desk

Tencent is shifting strategy toward smaller AI models to compete with Chinese rivals. Executive Vice President Dowson Tong revealed that AI now accounts for over 20% of the company's revenue and generates 95%+ of new internal code.

MAY 29AI Desk

Dell reported Q1 revenue of $43.84B, up 88% year-over-year and significantly above the $35.43B analyst estimate. The company also issued FY 2027 guidance above expectations, sending shares up 15% in after-hours trading.

MAY 29Industry Desk

Anthropic, the company behind Claude, has raised $65 billion in funding to reach a $965 billion valuation, surpassing OpenAI as the most valuable AI startup. The massive funding round reflects continued investor appetite for artificial intelligence companies.

MAY 29AI Desk

■ SUBSCRIBE TO THE DAILY BRIEF

ONE EMAIL, 5 STORIES, 06:00 UTC. UNSUBSCRIBE ANYTIME.