[BIG TECH]■ STORY TIMELINE
VERIZON CEO: AI TO REPLACE LARGE SHARE OF CUSTOMER SERVICE JOBS
Verizon CEO Daniel Schulman said artificial intelligence will handle "a large percentage" of customer service work at the carrier. Speaking at Bloomberg Tech Conference 2026, Schulman noted AI could boost financial performance and customer satisfaction.
Bloomberg Tech+0m
Verizon Communications Inc. Chief Executive Officer Dan Schulman expects that artificial intelligence technology will re…
Bloomberg Tech+2m
Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce. Spea…